Why Join SAESL

• Staff Benefits (Comprehensive Medical Coverage, Flexible Benefits, Company Transport)
• Training/Career Progression Opportunities
• Job Security

Responsibilities

·       The control, administration and allocation of duties of all staff under his/her charge

·       Ensure smooth operations and management of the component repair (CR) induction processes; in, through, and out of

SAESL, delivering targets on time and maximising customer’s satisfaction

·       Develop and grow new customer accounts

·       Provide guidance to the team in resolving issues and investigation of customer issues

·       Review CR induction performance to be in line with business needs

·       Work with Commercial Team on the negotiation of contracts and agreement with customers

·       Provide coaching, training and development to the team to achieve high performance

·       Promote, and ensure compliance with, the requirements of the Company’s SMS within his/her work area

·       Provide feedback to the Company regarding service failures or customer concerns

·       Ensure that the Customer Business Team operates an effective Customer Single-Point-Of-Contact (SPOC) system that meets the need of the Company and its customers

·       In the absence of the Customer Business Manager, to assume full responsibility and authority for their specific customer group

·       Performs other related duties as assigned

Requirements

·       Engineering/Business Degree with at least 5 years of experience in component repair business

·       Proven track records in sales for aviation component repair

·       Excellent organisational and leadership skills

·       Strong communication and interpersonal abilities with customer-oriented mindset

·       Excellent knowledge of MS Office, databases, SAP and information systems